My Resume

Sheila Jones

Professional Summary

Results-driven professional with leadership experience in team building, managing and developing staff. Highly effective communicator with proven ability to build and enhance ongoing relationships with internal and external customers by establishing a high level of confidence and trust. I have experience in:

• Human Resources • Learning, Training & Development • Education

• Management • P & L Accountability • Safety


Education


Masters of Arts
Webster University, 2004, Human Resources Management. GPA 3.4

Bachelors of Arts
University of Maryland, 1999, Business Management, Minor in Psychology/German. GPA 3.3


Professional Experience

TRAINING / HR SPECIALIST
Macy’s Logistics and Operations • Goodyear, Arizona • May 2008 – February 2009

· Develop training materials for warehouse associates and on-the-job trainers in a start-up facility to include user guides, reference materials, PowerPoint presentations, and hands-on training activities.

· Schedule, organize and facilitate new-hire training and Train -The -Trainer course, which contributed to the organization’s increased productivity and #1 ranking for accuracy and safety within the network of fulfillment centers.

· Created and maintained documentation for all training activities.

· Participate in a variety of HR functions including Recruiting and new-hire orientation.

EMPLOYMENT ADVISOR
The Bryman School • Phoenix, Arizona • October 2004 – February 2005

· Assist students in finding employment by creating job search tools.
· Schedule and organize on-campus Job Fairs.
· Establish and maintain relationships with local recruiters and employers.
· Provide interview coaching and job search counseling.

CENTER DIRECTOR
Sylvan Learning Center • Ogden, Utah • January 2002 – August 2003

· Manage the operation of a learning center for k-12 students.
· Responsible for staffing, sales, and curriculum delivery.
· Coordinated marketing campaigns and special events.
· Establish relationships with educators in the community.
· Provide excellent customer service through initial consultations and ongoing conferences.
· Increase center profitability by increasing enrollment, reducing accounts receivables and managing the center budget to ensure fiscal responsibility.

SALES SUPERVISOR
Convergys Corporation • Ogden, Utah • October 2000 – December 2001

· Lead top performing call-center sales team.
· Regularly meet and exceed sales goals by developing action plans, which maximize performance and provide effective feedback.
· Regularly communicate goals and strategy in team meetings.
· Ensure all training needs are met and documented.

SKILLS

• MS Windows • MSWord • MS Excel
• MS PowerPoint • Lotus Notes • People Soft
• Fluent in German • Effective Communication • Flexibility