Letter of Recommendation

January 30, 2009


RE: Recommendation for Sheila Jones


Dear Potential Employer,


I am the former Learning and Development Director of Direct to Consumer Standard Operating Procedures for Macy’s Logistics and Operations, and I have worked with Sheila Jones in her position as Training Specialist. In this role, Sheila was responsible for developing presentations, training materials, lesson plans, schedules, and monitoring tools based on user guides, and system flow documents to train 600+ associates at the customer fulfillment center Macy’s opened in 2008.


She oversaw the orientation and training of associates, as well as floor trainers, employed in the Goodyear, AZ facility. Sheila performed these tasks well both on an individual and team level.


In the sudden absence of the facility Training Manager, Sheila picked up additional responsibilities to ensure the smooth start-up of the facility, as well as the influx of temporary help during the holiday season.


Sheila partnered with the executive team to determine their complete needs, initiated her own personal training in physical and system processes; and then worked with floor supervisors and trainers to ensure all business needs were met. She was able to do this across the facility, and at the same time heighten safety and service awareness.


Sheila is thorough and shared the responsibility of setting up and testing a simulation environment to train executives and processing associates alike, in multiple facilities. Even in the case of constant programming failures, she kept a positive attitude, worked on solutions, and continued to drive the project forward.


Sheila is a true professional who reaches across boundaries to maximize use of resources to obtain positive results of productivity, safety, morale, and service through efficient training. I highly recommend her and would be happy to discuss her qualifications further.


Sincerely,


Karen Vassar

Former L&D Director of Direct to Consumer SOPs
Macy’s Logistics and Operations