Letter of Recommendation

January 30, 2009


RE: Recommendation for Sheila Jones


Dear Potential Employer,


I am the former Learning and Development Director of Direct to Consumer Standard Operating Procedures for Macy’s Logistics and Operations, and I have worked with Sheila Jones in her position as Training Specialist. In this role, Sheila was responsible for developing presentations, training materials, lesson plans, schedules, and monitoring tools based on user guides, and system flow documents to train 600+ associates at the customer fulfillment center Macy’s opened in 2008.


She oversaw the orientation and training of associates, as well as floor trainers, employed in the Goodyear, AZ facility. Sheila performed these tasks well both on an individual and team level.


In the sudden absence of the facility Training Manager, Sheila picked up additional responsibilities to ensure the smooth start-up of the facility, as well as the influx of temporary help during the holiday season.


Sheila partnered with the executive team to determine their complete needs, initiated her own personal training in physical and system processes; and then worked with floor supervisors and trainers to ensure all business needs were met. She was able to do this across the facility, and at the same time heighten safety and service awareness.


Sheila is thorough and shared the responsibility of setting up and testing a simulation environment to train executives and processing associates alike, in multiple facilities. Even in the case of constant programming failures, she kept a positive attitude, worked on solutions, and continued to drive the project forward.


Sheila is a true professional who reaches across boundaries to maximize use of resources to obtain positive results of productivity, safety, morale, and service through efficient training. I highly recommend her and would be happy to discuss her qualifications further.


Sincerely,


Karen Vassar

Former L&D Director of Direct to Consumer SOPs
Macy’s Logistics and Operations

My Resume

Sheila Jones

Professional Summary

Results-driven professional with leadership experience in team building, managing and developing staff. Highly effective communicator with proven ability to build and enhance ongoing relationships with internal and external customers by establishing a high level of confidence and trust. I have experience in:

• Human Resources • Learning, Training & Development • Education

• Management • P & L Accountability • Safety


Education


Masters of Arts
Webster University, 2004, Human Resources Management. GPA 3.4

Bachelors of Arts
University of Maryland, 1999, Business Management, Minor in Psychology/German. GPA 3.3


Professional Experience

TRAINING / HR SPECIALIST
Macy’s Logistics and Operations • Goodyear, Arizona • May 2008 – February 2009

· Develop training materials for warehouse associates and on-the-job trainers in a start-up facility to include user guides, reference materials, PowerPoint presentations, and hands-on training activities.

· Schedule, organize and facilitate new-hire training and Train -The -Trainer course, which contributed to the organization’s increased productivity and #1 ranking for accuracy and safety within the network of fulfillment centers.

· Created and maintained documentation for all training activities.

· Participate in a variety of HR functions including Recruiting and new-hire orientation.

EMPLOYMENT ADVISOR
The Bryman School • Phoenix, Arizona • October 2004 – February 2005

· Assist students in finding employment by creating job search tools.
· Schedule and organize on-campus Job Fairs.
· Establish and maintain relationships with local recruiters and employers.
· Provide interview coaching and job search counseling.

CENTER DIRECTOR
Sylvan Learning Center • Ogden, Utah • January 2002 – August 2003

· Manage the operation of a learning center for k-12 students.
· Responsible for staffing, sales, and curriculum delivery.
· Coordinated marketing campaigns and special events.
· Establish relationships with educators in the community.
· Provide excellent customer service through initial consultations and ongoing conferences.
· Increase center profitability by increasing enrollment, reducing accounts receivables and managing the center budget to ensure fiscal responsibility.

SALES SUPERVISOR
Convergys Corporation • Ogden, Utah • October 2000 – December 2001

· Lead top performing call-center sales team.
· Regularly meet and exceed sales goals by developing action plans, which maximize performance and provide effective feedback.
· Regularly communicate goals and strategy in team meetings.
· Ensure all training needs are met and documented.

SKILLS

• MS Windows • MSWord • MS Excel
• MS PowerPoint • Lotus Notes • People Soft
• Fluent in German • Effective Communication • Flexibility